Please contact us within 7 days of receiving your order to qualify for a return, exchange and/or a refund.
We hope you love your purchase but understand this is not always the case. If, for any reason, you are not happy with your purchase, please contact us within 7 days with your order number and reason, and we will get back to you within 24 hours to resolve the matter.
Please note- items must be unworn, unwashed, undamaged, with all original tags and original box, with no scents and/or smells and with no makeup and/or deodorant marks to qualify for a return, exchange or a refund. Postage costs are to be covered by the customer.
For Jewellery:
Contact us at info@belanima.com if you wish to return jewellery.
Earrings cannot be refunded/exchanged for hygiene reasons.
Once you have contacted us for Jewellery Returns and we have approved- Just make sure that your items are returned new, unused and are in the same condition as they were when purchased, complete with intact tags and packaging. Please note, tags that have been removed cannot be returned. Returns and exchanges that do not meet Belanima's policy will not be accepted and will be sent back to you.
Please contact us at info@belanima.com with your order number and your request and we will happily assist you!
