Please contact us within 7 days of receiving your order to qualify for a return, exchange and/or a refund.
Unfortunately we do not offer refunds if you have simply changed your mind. If however, you are not happy with your purchase for any other reason, please contact us within the 7 days with your order number and reason and we will get back to you as soon as possible to resolve the matter.
Please note- items must be unworn, unwashed, undamaged, with all original tags and original box, with no scents and/or smells and with no makeup and/or deodorant marks to qualify for a return, exchange and/or a refund.
For Jewellery:
Contact us at info@belanima.com if you wish to return jewellery.
Earrings cannot be refunded/exchanged for hygiene reasons.
Once you have contacted us for Jewellery Returns and we have approved- Just make sure that your items are returned new, unused and are in the same condition as they were when purchased, complete with intact tags and packaging. Please note, tags that have been removed cannot be returned. Piercing items that come in a sterilized pack must be returned in the same unopened pack. Returns and exchanges that do not meet Lark and Berry's policy will not be accepted and will be sent back to you.
As Lark and Berry's items are sent from the UK, there may be a fee to cover the insurance of the shipment back to them. This will depend on the value of the goods. This fee will only be waived if item is returned for exchange.
Please contact us at info@belanima.com with your order number and your request and we will happily assist you!
