We ship worldwide to most countries. To inquire about certain shipping destinations and times, please contact us at firstname.lastname@example.org
For orders in Australia shipped with standard shipping, you should receive your order within 7 business days. For express shipping in Australia, you should receive your order within 4 business days. For International orders, please expect to receive your order within 21 business days.
Please note- these are just estimated delivery times. We cannot guarantee the exact delivery date. For more specific delivery times, please contact email@example.com with your country, city and preferred shipping method and we will get back to you with more specific information.
You will receive a tracking number when your order has been shipped. Please allow a few days for the tracking number to update.
Once your order has been placed, unfortunately we are unable to cancel or make any changes to it. Please double check your shipping address before placing your order.
Please contact us within 7 days of receiving your order to qualify for a return, exchange and/or a refund. Unfortunately we do not offer refunds if you have simply changed your mind. If however, you are not happy with your purchase for any other reason, please contact us within the 7 days with your order number and reason and we will get back to you as soon as possible to resolve the matter.
Please note- items must be unworn, unwashed, undamaged, with all original tags and original box, with no scents and/or smells and with no makeup and/or deodorant marks to qualify for a return, exchange and/or a refund.
Earrings cannot be refunded/exchanged for hygiene reasons.
Once you have contacted us for Jewellery Returns and we have approved- Just make sure that your items are returned new, unused and are in the same condition as they were when purchased, complete with intact tags and packaging. Please note, tags that have been removed cannot be returned. Piercing items that come in a sterilized pack must be returned in the same unopened pack. Returns and exchanges that do not meet Lark and Berry's policy will not be accepted and will be sent back to you.
As Lark and Berry's items are sent from the UK, there may be a fee to cover the insurance of the shipment back to them. This will depend on the value of the goods. This fee will only be waived if item is returned for exchange.
Please contact us at firstname.lastname@example.org with your order number and your request and we will happily assist you!
Yes. All orders require a signature upon delivery. If no one is home at the time, your parcel will be sent to your local post office for you to collect.
For international orders, duties and taxes may apply. Please contact your country’s customs department to find out more information before placing an order.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Please refer to each product's size guide in the product description page. If you need any help or if you are after a specific size that is not currently available, please feel free to contact us at email@example.com and we will happily assist you.
Most certainly! Please contact us at firstname.lastname@example.org so we can further help you.
You can choose between AUD, USD, GBP and EUR for all orders.
Please fill out the form on our Contact Us page with as much information as possible so we can assist you!